If the customer is trying to assign a manual IP address on a printer which does not have a LCD display using a HUB, router, or switch running on a static network and the printer configuration shows the IP in the range of 169.254.X.X , then the customer would be able to ping the IP address 169.254.X.X . Check the IP address on one of the computers on the same network.
Instructions
- Right-click on My network places and Properties .
- Right-click Local Area connections , Properties , select TCP/IP , and click Properties .
- Make a note of the IP address, Subnet Mask, and Gateway.
- Change the IP address of the computer, as in the following example:
If the printer has 169.254.12.54 and subnet mask as 255.255.0.0 , change the IP of the computer to 169.254.12.55 and change the subnet mask to 255.255.0.0 and change the gateway to 0.0.0.0 ).